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What is the complete model number off the unit?
The model number is ***** on the top back edge of the console or lift the lid and check the lid frame.
OK try to put it in diagnostic mode and see if there are any failure codes that come up
1. Be sure the washer is in standby mode (plugged in with all indicators off).
2. Select any three (3) buttons (except POWER) and follow the steps below, using the same buttons (remember the buttons and the order that the buttons were pressed):
Within 8 seconds, • Press and Release the 1st selected button, • Press and Release the 2nd selected button, • Press and Release the 3rd selected button; • Repeat this 3 button sequence 2 more times.
3. If this test mode has been entered successfully, all indicators on the console will be illuminated for 5 seconds with “888” showing in the three-digit display and a tone will sound. If there are no saved fault codes, the seven segment display will come back on and display “888”. Upon entry to Service Diagnostic mode, all cycles and options reset to factory default.