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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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I've got a frontloading Maytag Neptune washer that has

Customer Question

I've got a frontloading Maytag Neptune washer that has stopped rotating in both directions. My son overloaded the washer and said he heard a pop followed by an electrical smell...now the drum only rotates in one direction and won't completely drain in the rinse cycle...wondering what I should be looking at?? ( I have a "spare" machine I'm using for parts that the main bearings went out on)
Submitted: 9 months ago.
Category: Appliance
Expert:  Sean F. replied 9 months ago.

Hi my name is ***** ***** I will be helping you.

What your going to want to do is the remove the motor control board and inspect the control board for burn marks. I see it quite often.

Expert:  Sean F. replied 9 months ago.

If you don't see any burn marks on the board. Check the main board. Sorry I should have had you checked the main first.

Expert:  Sean F. replied 9 months ago.

What did you find Brad?

Expert:  Sean F. replied 9 months ago.

Are you still needing help Brad?