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Hello from our service,
My name is***** am so happy to help you today.
I would like to say that we are also on the honors system. I in good faith am going to do my utmost to ensure your satisfaction. Please before rating me, make sure that I have answered all your questions.
Have you tried tilting the machine back so you can look underneath to see if the belt came off the pulley?
If you get the tech sheet it shows it all, specifically for your washer.
We can do it the hard way without the tech sheet, but it is going to take longer, also calling a service in is going to cost you well over $100 plus parts, DO you still want to call a service or try to fix it this way?
If you have the tech sheet, it does not work for you, so either you cannot understand it, or you got the wrong one. But so be it, I will close the question and good luck with spending this money on a tech in your home. P.S. B.T.W. most likely it is going to be a bad shift actuator causing your problems because of the noise that you explain. Have a nice day..