How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask bonzaco Your Own Question
bonzaco
bonzaco,
Category: Appliance
Satisfied Customers: 1416
Experience:  Owner at Dales Electronic
26760916
Type Your Appliance Question Here...
bonzaco is online now
A new question is answered every 9 seconds

Bob. My Vintec V30SGE fridge is 2.5 years old and has stoped

Customer Question

Bob. My Vintec V30SGE fridge is 2.5 years old and has stoped cooling, the fan and light seem to work ok
JA: Thanks. Can you give me any more details about your issue?
Customer: . Can you offer any thoughts?
JA: OK got it. Last thing — Appliance Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 9 months ago.
Category: Appliance
Expert:  bonzaco replied 9 months ago.

Hi my name is Ian ~ can you confirm that the motor at the back is running?

Customer: replied 9 months ago.
Motor appears to be running as well as the fan
Expert:  bonzaco replied 9 months ago.

OK there are three pipes that connect to the motor, one is sealed off and then you have a small one and a larger one, can you confirm that the small on is hot - you should check at lease 6 inches away from the motor if you can. Come back to me with your results.

Customer: replied 9 months ago.
none of the pipes are warm
Expert:  bonzaco replied 9 months ago.

OK just to clarify - the motor is running but none of the pipes are warm?

Customer: replied 9 months ago.
it looks like it may just be the fan that is running as there is no vibration at the motor
Expert:  bonzaco replied 9 months ago.

OK do you hear a clicking from the motor area from time to time and is the casing of the motor hot?

Customer: replied 9 months ago.
No the motor casing is not hot and cant hear any clicking
Expert:  bonzaco replied 9 months ago.

OK initially it looks like there is a problem with the electric supply to the compressor - do you have a multimeter as we need to establish if there is power getting to the motor?

Customer: replied 9 months ago.
No I don't have one
Customer: replied 9 months ago.
Is there another way to check?
Customer: replied 9 months ago.
are we still trying to solve this issue?
Expert:  bonzaco replied 9 months ago.

If you had a mains tester it would help but would not be conclusive but from what you have said there is either a problem with the control board inside the cooler or else one of the sensors is faulty. In both cases you need a multimeter to check both voltage and resistance measurements.

Customer: replied 9 months ago.
Ok, looks like I need to source a local professional. It appears that this exercise was a complete waste of time and money
Expert:  bonzaco replied 9 months ago.

Hardly a waste of time or money, I am here to advise what the problem is, help you confirm the case, and if within you capability talk you through the repair. If you dont have the equipment to do the job I can hardly be held responsible. This is a technical trade ~ if you shorted your house electric out how would you find out where the problem was ? You would either have the test equipment or call out an engineer. You now know where the problem lies, all you have to do is get someone to confirm which component is faulty and replace it. Something you did not know at the start of this conversation. I gave you this information on the understanding that you would pay me a small amount to help you - if I had called at your home for sure the cost would have been at least four times greater.