How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
12064207
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

Mu Kenmore elite 79571053012 freezer is not working. It is

Customer Question

Hi, Mu Kenmore elite *********** freezer is not working. It is blowing in cool air but not cold enough air to freeze.
JA: Thanks. Can you give me any more details about your issue?
Customer: The fridge is cooling but seems not to be as cold. The freezer is not freezing. Woke up this morning to everything thawed. Cool air is coming into the freezer but it is not cold air. The ice in the ice maker melted as well.
JA: OK got it. Last thing — Appliance Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 9 months ago.
Category: Appliance
Expert:  Kelly replied 9 months ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! Can you see any frost on the back wall inside the freezer?

Customer: replied 9 months ago.
Hi, no there is no frost.
Expert:  Kelly replied 9 months ago.

Thank you. Can you remove the rear panel from inside the freezer (number 332C in the diagram at the link below) to see if the coil (number 302B) has a full frost pattern or just a little at the top?

CLICK HERE