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Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 9718
Experience:  30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
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Zac, my top load whirlpool cabrio he washer won't start the

Customer Question

Zac, my top load whirlpool cabrio he washer won't start the cycle, add garment light stays on for about 20 seconds then goes off for 10 and then back on
JA: Thanks. Can you give me any more details about your issue?
Customer: Everything is hooked up properly, nothing is on the agitator, and water won't enter the washer.
JA: OK got it. Last thing — Appliance Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 1 year ago.
Category: Appliance
Customer: replied 1 year ago.
Hellooooo?
Expert:  Whrlp Master Tech replied 1 year ago.

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

Can I please have the Full model number of the unit to better assist you ?

The model number is ***** the lid at the rear of the opening on top loaders .If you open the washer lid ,
under the lid NOT on the lid ,but under the lid at the rear of the opening will be the manufactures model and serial number on a silver tag.

Customer: replied 1 year ago.
WTW8500DC0 - model number
Expert:  Whrlp Master Tech replied 1 year ago.

Thank you!

And both Hot and Cold are hooked up and turned on for the washers water supply?

Customer: replied 1 year ago.
both are hooked up and fully on. Washer is loaded a little more than halfway and around the sides, about 6" diameter in the center is uncovered
Expert:  Whrlp Master Tech replied 1 year ago.

ok so it does not fill with water at all and the Hot and Cold both are turned on .

Does the lid lock at all?

Customer: replied 1 year ago.
the lid will lock after the add garment light goes off, then the light comes back on and nothing happens but on/off/on/off
Expert:  Whrlp Master Tech replied 1 year ago.

ok good info .

Open the lid the opening in the top for the lid strike do you see any debris in the opening?

Expert:  Whrlp Master Tech replied 1 year ago.

Do you still need assistance on your question?

Customer: replied 1 year ago.
No debris, my apologies, didn't notice the last message
Expert:  Whrlp Master Tech replied 1 year ago.

Ok so then your looking at a bad lid /lock switch assembly .

You will need to replace it .

The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau.
They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year!
They are the only company to allow returns on installed parts for a refund and offer a FULL ONE YEAR WARRANTY!

http://www.repairclinic.com/PartDetail/Lock/W10810403/4283179?rcaid=1000070
If you have any questions just reply back.

Expert:  Whrlp Master Tech replied 1 year ago.

If you need me again for any other issues you can request me Whrlp Master Tech.

And Even after you rate me Today if you have a question just reply back to me,
I will still assist you, no extra charges .
But rating me is the ONLY way I get paid for my time.