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You have a frozen defrost drain line, you need to remove the items in the freezer and defrost the rear drain behind the panel in the freezer. Watch this video to help you do this, your panel may not have a lot of screw maybe just one. Then you can just pull the panel from the top to get it out.
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You would have to try and defrost it for a bit with a hairdryer, steamer or let it defrost for awhile to get it open or force it open as there is not other way to do that.