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unplug the unit for about 5 minutes plug it back up and hit cancel, that should make it drain the current load and get back ready to start a new cycle, if not give me the model number so I can be of more assistance, thanks.
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ok you need to check to see if the pump is getting voltage when you put it on drain and spin if so the pump is bad and it needs to be replaced, if the unit will not pump it will stop the cycle and then it wont do anything, just like what you are saying is going on.
or give me the model number, and I will tell you how to put into diagnostic mode