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John, Home Appliance Technician
Category: Appliance
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Experience:  Appliance repair business owner for over 43 years.
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WM2487HRM; the sanitary cycle stopped working. No error

Customer Question

WM2487HRM; the sanitary cycle stopped working. No error codes seen. How do i fix this? Thank you.
Mike
Submitted: 9 months ago.
Category: Appliance
Expert:  Tyler Z. replied 9 months ago.

So first, how do you know the sanitary cycle stopped working?

Customer: replied 9 months ago.
My wife got an error code and it would not continue its cycle. She had to remove wet clothes and put them in a rinse/spin cycle to get the water out.
Expert:  Tyler Z. replied 9 months ago.

OK then if you start a cycle an error code should eventually appear again. Can you run a cycle until the error appears and then tell me what that error is so I can tell you what problem you have?

Customer: replied 9 months ago.
Ok. Will do.
Expert:  Tyler Z. replied 9 months ago.

ok good luck

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