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Hello from JA My name is Woody. I will be glad to assist you today. I have been servicing ALL Major Brands of Appliances for 35 Years, and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.
Holding the Start button will not unlock the door it will lock the control board.
To unlock the door have you tried turning the clean on for 30-40 seconds and then cancel the clean and see if it then unlocks the door?