How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
12064207
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

We have a whirlpool refrigerator/freezer, model #

Customer Question

We have a whirlpool refrigerator/freezer, model # ***** the freezer door will not close properly causing the contents to thaw, and the fridge to run constantly. Also, we've had this fridge for less than 2 years and there are already rust spots on the front. Is this a common problem with this model? Is there something you can suggest to do to fix it? There is nothing behind/underneath the drawer that is stopping it from closing.
Submitted: 1 year ago.
Category: Appliance
Expert:  Appliance Guru replied 1 year ago.

Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now.

The door is either bent, cams/hinge are bad, the gaskets are bad or out of adjustment. The rusting is caused from the condensation issue. I would like it if you could take a couple shots of the door around so I can see what it looks like and post it to me here with the paperclip attachment.

Customer: replied 1 year ago.
Customer: replied 1 year ago.
Are these what you need to see?
Customer: replied 1 year ago.
Hi there, I really need a response with in the next 10 minutes, if not, I'll need to request a different tech.
Expert:  Appliance Guru replied 1 year ago.

It takes time to get the pics through to me I saw one and it looks like the freezer door is not shutting correctly is that right?

Customer: replied 1 year ago.
that's correct
Expert:  Appliance Guru replied 1 year ago.

OK is it tight at the bottom and a gap at the top?

Customer: replied 1 year ago.
the gap seems to be even all the way down. What I mean is, the drawer sticks out a good 1/2 inch top to bottom and will not seal. almost like something is stuck inside, stopping it from closing, but we've checked and there's nothing. There isn't a noticeable gap on the top though, like it's drooping down. not sure if that makes sense?