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Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 9239
Experience:  30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
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Name is ***** *****. ...problem kitchenaid kbfa25erss...

Customer Question

Name is ***** *****. ...problem kitchenaid kbfa25erss... freezer compartment is good... food box is hot 85-90 degrees
JA: Thanks. Can you give me any more details about your issue?
Customer: Compressor and comp fan are running normal
JA: OK got it. Last thing — Appliance Technicians generally expect a deposit of about $18 to help with your type of question (you only pay if satisfied). Now I'm going to take you to a page to place a secure deposit with JustAnswer. Don't worry, this chat is saved. After that, we will finish helping you.
Submitted: 9 months ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 9 months ago.

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

If you open the fresh food door and feel in the rear center top vent do you feel any air coming out of the vent ?

If not open the freezer door can you hear the freezer Evaporator fan running behind the rear interior freezer panel?

Customer: replied 9 months ago.
The box evaporator fan is not running. I can't tell about freezer evap Dan because of the condenser and cond fan are running
Customer: replied 9 months ago.
Is there a way to diagnose using the control panel?
Expert:  Whrlp Master Tech replied 9 months ago.

ok you only have one Evaporator fan ! it is in the freezer .

The cold air from the freezer is blown into the fresh food section to cool the top section

If you open the freezer door on that rear interior panel do you see any frost or ice on the rear panel?

Customer: replied 9 months ago.
I'll look
Expert:  Whrlp Master Tech replied 9 months ago.

no this units diagnostics will not tell you what is wrong .

All it does is run one component at a time.

Customer: replied 9 months ago.
It may be the evap fan in freezer is out. The compressor system is running but there is no cold air coming from the fan port in the freezer. Any way to confirm?
Customer: replied 9 months ago.
Woody, do you have any manuals that will show me how to get the evap fan out? ...or can you walk me thru it?
Expert:  Whrlp Master Tech replied 9 months ago.

you will need to remove everything out of the freezer and remove the rear interior panel to see if the fan is running .

but if it is running you should be able to hear it also

Customer: replied 9 months ago.
Emptying the freezer will take a short while. Are you going to remain on standby?
Expert:  Whrlp Master Tech replied 9 months ago.

I`m online until 5 pm EST

Customer: replied 9 months ago.
Fan port won't pop off... blocking the back plate. What releases it
Expert:  Whrlp Master Tech replied 9 months ago.

it appears from the parts break down that it just has tabs on the side that hold it in place.

Customer: replied 9 months ago.
Got it... fan not running as system is running. I'll check on local availability. Anything else I should check before running to parts house?
Expert:  Whrlp Master Tech replied 9 months ago.

how about checking the fan for voltage?

Expert:  Whrlp Master Tech replied 9 months ago.

I show a part number of 12002744 for the fan motor.

Customer: replied 9 months ago.
What voltage should I see? ...110-120?
Expert:  Whrlp Master Tech replied 9 months ago.

Yes 110-120 volts A/c

Customer: replied 9 months ago.
120v confirmed ...anything else?
Expert:  Whrlp Master Tech replied 9 months ago.

no if it is getting voltage and not running it has to be the fan motor .

Expert:  Whrlp Master Tech replied 9 months ago.

I show a price around $80.00 for the fan motor

Customer: replied 9 months ago.
Thanks, ***** ***** appreciate your help. I will define try bookmark your company website and use you in the future.
Expert:  Whrlp Master Tech replied 9 months ago.

Thank you! Glad to assist you anytime.

If you need me again for any other issues you can request me Whrlp Master Tech.

And Even after you rate me Today if you have a question just reply back to me,
I will still assist you, no extra charges .
But rating me is the ONLY way I get paid for my time.

Customer: replied 9 months ago.
Will definitely give you good feedback... Thanks again.
Expert:  Whrlp Master Tech replied 9 months ago.

Anytime.