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Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 9241
Experience:  30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
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I HAVE A GE ELECTRIC RANGE MODEL NUMBER JBP26WOH2WW. THE TOP

Customer Question

I HAVE A GE ELECTRIC RANGE MODEL NUMBER JBP26WOH2WW. THE TOP BURNERS WILL NOT HEAT. THE SELF CLEANING OVEN DOES HEAT, BUT IT SEEMS TO BE SLOW HEATING UP.
Submitted: 9 months ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 9 months ago.

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

Do you have a Volt _ Ohm meter and know how to use it ? to be able to do any testing on the unit?

Customer: replied 9 months ago.
NO I DO NOT HAVE A VOLT METER
Expert:  Whrlp Master Tech replied 9 months ago.

ok so that mean you have no way to test for voltage to the burner switches or to even test for the proper voltage to the unit.

Have you turned the oven circuit breakers off and back on to see if it needed reset?

Customer: replied 9 months ago.
WHERE IS THE OVEN CIRCUIT BREAKER/ rememember the oven works!
Customer: replied 9 months ago.
the oven heats but seems slow. the top four burners do not come on.
Expert:  Whrlp Master Tech replied 9 months ago.

but you said it is heating slow so it sounds as if the oven is not getting full voltage.

The oven circuit breakers are in your house circuit breaker box in your home where ever that is !

Is should be a double pole 50 amp breaker

Customer: replied 9 months ago.
i thought i could get answer for the amount already agreed upon. i am on a fixed income. how much more am i going to have to pay before i can get an answer?
Expert:  Whrlp Master Tech replied 9 months ago.

your not going to have to pay any more then your original agreed amount.

I suspect you are asking about the pop up adds from Just Answer!

If so just X out of them. they are just adds.

Expert:  Whrlp Master Tech replied 9 months ago.

do not worry about them ! let`s just go turn the breaker off then back on and then try the cook top burners .

Customer: replied 9 months ago.
i have turned the circuit breakers off and back on. the top burners still does not work. can you tell me if the Electronic Range control board have anything to do with the top burners?
Expert:  Whrlp Master Tech replied 9 months ago.

No the oven control /clock have nothing to do with the cooktop burners tow separate circuits with in the oven electrical system.

Can you pull the oven out from the wall and remove the upper and lower back panels to look for any burnt or broken wires ?

Customer: replied 9 months ago.
I CAN BUT I HAVE TO LEAVE THE HOUSE RIGHT NOW. CAN I GET BACK TO YOU LATER?
Expert:  Whrlp Master Tech replied 9 months ago.

Sure !!

Just copy This conversations URL and paste it into your favorites and get back to me when you can!

Customer: replied 9 months ago.
ARE YOU STILL THERE? IM BACK
Customer: replied 9 months ago.
I FOUND A BURNED WIRE. I THINK THIS IS THE PROBLEM . THANKS FOR YOUR HELP!
Expert:  Whrlp Master Tech replied 9 months ago.

No i got off line at 5 pm EST

Great glad you found it!

Where you able to repair the wire?

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