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Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now.
Is the ice in a blob stuck in the unit?
No I am in the States just post here.
I used a steamer and it took forever and then there was a large chunk still under it can you let it totally defrost?
OK have how long did you defrost it for with the hairdryer? It will take awhile as the ice gets to be a large ball under it and takes awhile to defrost.
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