How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Appliance Guru Your Own Question
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 14019
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
21107370
Type Your Appliance Question Here...
Appliance Guru is online now
A new question is answered every 9 seconds

RE: Samsung DW80F600UTS. I press start, select cycle, close

Customer Question

RE: Samsung DW80F600UTS.
I press start, select cycle, close door, 3 blue progress lights come on front door, machine sits idle for 10 or so minutes and powers down.
Operations completed:
Re-Boot (unplug)
Clean screens (took apart down to the pump)
Press and hold start button
Purchased new control board - $100
Tried different cycles
Submitted: 9 months ago.
Category: Appliance
Expert:  Appliance Guru replied 9 months ago.

Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now.

Are any error codes coming up on the unit?

Customer: replied 9 months ago.
None
Customer: replied 9 months ago.
I'm not a the machine, but can be shortly.
Expert:  Appliance Guru replied 9 months ago.

ok

Customer: replied 9 months ago.
I'm at the machine
Customer: replied 9 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Appliance Guru replied 9 months ago.

What exactly is flashing when it starts and does it fill with water?

Customer: replied 9 months ago.
No flashing lights no action at all. The only thing lit is the cycle selection and the three progress lights on the face.
Expert:  Appliance Guru replied 9 months ago.

Does it fill or try to fill?

Customer: replied 9 months ago.
Nothing. If I press and hold START, the pump runs and tries to empty, but that's all I can get anything motorized to run.
Expert:  Appliance Guru replied 9 months ago.

Which board did you replace?

Customer: replied 9 months ago.
The control board located on the front bottom of the machine, next to where the AC feed is.
Expert:  Appliance Guru replied 9 months ago.

Ok is the unit still full of water?

Customer: replied 9 months ago.
No
Customer: replied 9 months ago.
The drain function works.
Expert:  Appliance Guru replied 9 months ago.

OK give me a few I am checking some things on your model

Customer: replied 9 months ago.
No Problem
Expert:  Appliance Guru replied 9 months ago.

Is normal heavy delicate or Smart Auto flashing?

Customer: replied 9 months ago.
Nothing flashing. Only thing lit is the cycle that is selected and the 3 blue lights on the face. Then everything shuts off after about 10 minutes.
Expert:  Appliance Guru replied 9 months ago.

OK see if it will go into service mode open the link below.

Customer: replied 9 months ago.
It's in service mode
Expert:  Appliance Guru replied 9 months ago.

OK here are the two tables run the unit and see if all functions work, if they do I would say something is wrong with the door latch itself.

I am just a tech and payment for our work is on the honor system for our time, all I ask is please rate my service using the STAR RATING SYSTEM on your page before you leave. If you are not happy with the service please let me know before leaving a negative rating. This is the only way I am paid or credited through the site for my time. This will also allow you to get directly back to me for FREE follow up questions and tips are greatly appreciated! Thanks

Customer: replied 9 months ago.
Smart Auto + Heavy + Child Lock + 6 and 9 hr. Delay Start + Low Rinse indicators are on.
Customer: replied 9 months ago.
Mode 4 did not show on the attachments you sent.
Customer: replied 9 months ago.
You there?
Expert:  Appliance Guru replied 9 months ago.

Yes I had stepped out let me get it for you

Expert:  Appliance Guru replied 9 months ago.

Here you go

Customer: replied 9 months ago.
While you were gone I found these sheets online, but know what. The "Smart Auto" and "Heavy" are lit, as well as others.
Expert:  Appliance Guru replied 9 months ago.

DOes it run through all the diagnostic tests?

Customer: replied 9 months ago.
Do I just put it in service mode and close the door?
Expert:  Appliance Guru replied 9 months ago.

Yes and then test all the functions fro what you have happening it sounds like the door switch is not working.

Customer: replied 9 months ago.
It wasn't doing anything, I opened the door pressed normal, closed it, it started filling, stopped for quite a while, I opened the door, held start down to drain it, it drained then automatically started a wash cycle by itself! It's running now, but I don't know what the hell!
Customer: replied 9 months ago.
If it was the door switch, it wouldn't be doing what it's doing right?
Expert:  Appliance Guru replied 9 months ago.

Ok can you get it to fill again?

Customer: replied 9 months ago.
It started filling and running through a cycle by itself.
Customer: replied 9 months ago.
I don't get it, we didn't do anything! What I want to see is if it completes this cycle and I can manually start it again.
Expert:  Appliance Guru replied 9 months ago.

Yes you did a hard reset by putting it into diagnostic mode, let me know

I am just a tech and payment for our work is on the honor system for our time, all I ask is please rate my service using the STAR RATING SYSTEM on your page before you leave. If you are not happy with the service please let me know before leaving a negative rating. This is the only way I am paid or credited through the site for my time. This will also allow you to get directly back to me for FREE follow up questions and tips are greatly appreciated! Thanks

Customer: replied 9 months ago.
Dishwasher still not working. Once I have it in service mode, what do I do?
Expert:  Appliance Guru replied 9 months ago.

I would like you to know that I am a tech that works for the site, the payment you made to the site is not fully credited to me, further the only way I actually receive any payment for my time by the site is by you selecting a STAR using the STAR RATING SYSTEM on your page before you leave. If you are not happy with the service please let me know before leaving a negative rating. This will also allow you to get directly back to me for FREE follow up questions and tips are greatly appreciated! Thanks

I can continue to work with you but please understand I have not been credited anything for my time. If you could supply a rating I would appreciate it so at least I know I am not working for free.

Customer: replied 9 months ago.
Of course I am going to rate you, but I don't know what to rate because there have not been any results. While you were away, I got on line and figured out how to get the thing in service mode. What to do when in service mode is the question.
Expert:  Appliance Guru replied 9 months ago.

I am not sure what you mean what do you not know how to do in service mode?

Related Appliance Questions