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Appliance Guru
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Category: Appliance
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Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
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RE: Samsung DW80F600UTS. I press start, select cycle, close

Customer Question

RE: Samsung DW80F600UTS.
I press start, select cycle, close door, 3 blue progress lights come on front door, machine sits idle for 10 or so minutes and powers down.
Operations completed:
Re-Boot (unplug)
Clean screens (took apart down to the pump)
Press and hold start button
Purchased new control board - $100
Tried different cycles
Submitted: 12 months ago.
Category: Appliance
Expert:  Appliance Guru replied 12 months ago.

Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now.

Are any error codes coming up on the unit?

Customer: replied 12 months ago.
None
Customer: replied 12 months ago.
I'm not a the machine, but can be shortly.
Expert:  Appliance Guru replied 12 months ago.

ok

Customer: replied 12 months ago.
I'm at the machine
Customer: replied 12 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Appliance Guru replied 12 months ago.

What exactly is flashing when it starts and does it fill with water?

Customer: replied 12 months ago.
No flashing lights no action at all. The only thing lit is the cycle selection and the three progress lights on the face.
Expert:  Appliance Guru replied 12 months ago.

Does it fill or try to fill?

Customer: replied 12 months ago.
Nothing. If I press and hold START, the pump runs and tries to empty, but that's all I can get anything motorized to run.
Expert:  Appliance Guru replied 12 months ago.

Which board did you replace?

Customer: replied 12 months ago.
The control board located on the front bottom of the machine, next to where the AC feed is.
Expert:  Appliance Guru replied 12 months ago.

Ok is the unit still full of water?

Customer: replied 12 months ago.
No
Customer: replied 12 months ago.
The drain function works.
Expert:  Appliance Guru replied 12 months ago.

OK give me a few I am checking some things on your model

Customer: replied 12 months ago.
No Problem
Expert:  Appliance Guru replied 12 months ago.

Is normal heavy delicate or Smart Auto flashing?

Customer: replied 12 months ago.
Nothing flashing. Only thing lit is the cycle that is selected and the 3 blue lights on the face. Then everything shuts off after about 10 minutes.
Expert:  Appliance Guru replied 12 months ago.

OK see if it will go into service mode open the link below.

Customer: replied 12 months ago.
It's in service mode
Expert:  Appliance Guru replied 12 months ago.

OK here are the two tables run the unit and see if all functions work, if they do I would say something is wrong with the door latch itself.

I am just a tech and payment for our work is on the honor system for our time, all I ask is please rate my service using the STAR RATING SYSTEM on your page before you leave. If you are not happy with the service please let me know before leaving a negative rating. This is the only way I am paid or credited through the site for my time. This will also allow you to get directly back to me for FREE follow up questions and tips are greatly appreciated! Thanks

Customer: replied 12 months ago.
Smart Auto + Heavy + Child Lock + 6 and 9 hr. Delay Start + Low Rinse indicators are on.
Customer: replied 12 months ago.
Mode 4 did not show on the attachments you sent.
Customer: replied 12 months ago.
You there?
Expert:  Appliance Guru replied 12 months ago.

Yes I had stepped out let me get it for you

Expert:  Appliance Guru replied 12 months ago.

Here you go

Customer: replied 12 months ago.
While you were gone I found these sheets online, but know what. The "Smart Auto" and "Heavy" are lit, as well as others.
Expert:  Appliance Guru replied 12 months ago.

DOes it run through all the diagnostic tests?

Customer: replied 12 months ago.
Do I just put it in service mode and close the door?
Expert:  Appliance Guru replied 12 months ago.

Yes and then test all the functions fro what you have happening it sounds like the door switch is not working.

Customer: replied 12 months ago.
It wasn't doing anything, I opened the door pressed normal, closed it, it started filling, stopped for quite a while, I opened the door, held start down to drain it, it drained then automatically started a wash cycle by itself! It's running now, but I don't know what the hell!
Customer: replied 12 months ago.
If it was the door switch, it wouldn't be doing what it's doing right?
Expert:  Appliance Guru replied 12 months ago.

Ok can you get it to fill again?

Customer: replied 12 months ago.
It started filling and running through a cycle by itself.
Customer: replied 12 months ago.
I don't get it, we didn't do anything! What I want to see is if it completes this cycle and I can manually start it again.
Expert:  Appliance Guru replied 12 months ago.

Yes you did a hard reset by putting it into diagnostic mode, let me know

I am just a tech and payment for our work is on the honor system for our time, all I ask is please rate my service using the STAR RATING SYSTEM on your page before you leave. If you are not happy with the service please let me know before leaving a negative rating. This is the only way I am paid or credited through the site for my time. This will also allow you to get directly back to me for FREE follow up questions and tips are greatly appreciated! Thanks

Customer: replied 11 months ago.
Dishwasher still not working. Once I have it in service mode, what do I do?
Expert:  Appliance Guru replied 11 months ago.

I would like you to know that I am a tech that works for the site, the payment you made to the site is not fully credited to me, further the only way I actually receive any payment for my time by the site is by you selecting a STAR using the STAR RATING SYSTEM on your page before you leave. If you are not happy with the service please let me know before leaving a negative rating. This will also allow you to get directly back to me for FREE follow up questions and tips are greatly appreciated! Thanks

I can continue to work with you but please understand I have not been credited anything for my time. If you could supply a rating I would appreciate it so at least I know I am not working for free.

Customer: replied 11 months ago.
Of course I am going to rate you, but I don't know what to rate because there have not been any results. While you were away, I got on line and figured out how to get the thing in service mode. What to do when in service mode is the question.
Expert:  Appliance Guru replied 11 months ago.

I am not sure what you mean what do you not know how to do in service mode?