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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 76888
Experience:  9+ years being an appliance technician with factory training.
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LG top loading / direct drive large capacity washer / under

Customer Question

LG top loading / direct drive large capacity washer / under 2 years old
Water comes pouring right out of the bottom of the washer as soon as it starts filling /
No leak in drain hose or in coming water pipes.
Submitted: 1 year ago.
Category: Appliance
Expert:  Tyler Z. replied 1 year ago.

Do you happen to have a model number so I can better assist you?

Customer: replied 1 year ago.
Ok , it will take a minute
Expert:  Tyler Z. replied 1 year ago.

Alright, just let me know when you can.

Customer: replied 1 year ago.
S/NO:308PNDWDE338
Other # *****
Expert:  Tyler Z. replied 1 year ago.

OK that's the serial number, but can you look for the model number by chance? It'll start with letters, not numbers.

Customer: replied 1 year ago.
OK , I WILL BE RIGHT BACK
Expert:  Tyler Z. replied 1 year ago.

ok

Customer: replied 1 year ago.
WT1101CW
Expert:  Tyler Z. replied 1 year ago.

Perfect, thank you. OK so you've got to find out where the water is coming from. It'll either be coming from a hole in the tub, a hose that broke or disconnected, or the bottom main tub bearing in the center at the bottom of the tub. If you tip the washer back you can see up through the bottom of the washer to see if you can locate the leak. If not, then you'll need to remove the top panel and look down. The repair will likely be very obvious, but you've got to track down the leak. To remove the top panel out of the way, use a putty knife and slide it into the seam between the top panel and the front panel. There are 2 hidden spring clips in this seam about 3-5 inches form the sides which you push back on and then the top panel will release and hinge up and backwards. Then just start a cycle and watch and it shouldn't take very long at all to find out where it's leaking from.

Customer: replied 1 year ago.
Ok , I'll be back
Expert:  Tyler Z. replied 1 year ago.

ok good luck

Expert:  Tyler Z. replied 1 year ago.

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open. Is there anything else I can help you with?