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My name is***** am so happy to help you today.
I would like to say that we are also on the honors system. I in good faith am going to do my utmost to ensure your satisfaction. Please before rating me, make sure that I have answered all your questions.
Can you find any part number on the old remote? This is made by DANBY which is a company in China. I would have to cross reference to it.
Thanks, look inside the battery compartment for a number, there could be one there.
I cannot find anything on this unit, sorry, I will opt out, and hopefully another expert will know where there is one
Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! The problem is that the remote and receiver must be matched. That fireplace was an imported model with NO tech support. It is actually a Warm House product, only labeled Frigidaire as a sales tool. The link below is to some remotes and receives but they are half the cost of a replacement fireplace.
I cannot find any technical info on your exact model. Can you post a picture of how it is connected now (the receiver)?
On that model, it looks to be part of the display panel. You won't be able to use a universal remote. I don't see an happy ending as I cannot even find a replacement for any of the electronics on that unit. These imported models are not designed to be serviced. They are basically a disposable product for the most part.
You may try calling the retailer you bought it from, they may trade it out as a courtesy for you. Take care, thank you.