Need Appliance Repair Help? Ask a Technician for Answers ASAP
Hello my name is***** will assist you this evening. To start things off I will need to ask you a few questions. 1) I will need you to provide me with the model number of your stove. 2. Is it just one burner or a combination or all burners you are having a issue with?
Can you please take a picture of the entire tag, also can you tell me what you have tried so far.
If you are not getting any kind of connection with a pan on all burners, it leads us to the main control for the burners. the first step is to remove power from the unit. Goto your cicuit breaker and turn it off for 5 minutes, then flip the breaker back and retest the cooktop area. Hopefully the circuit board which works like a computer just needs to be rebooted. I will wait to hear back on your results.
I will be on most of the morning, but afternoon will be a bit busy. I look forward to hearing from you. We work on the honor system here, so if the repair does work for you please come back to the website so you can leave a positive rating for me.
Have a good evening.
So three of the four burners are working now?
Can you tell me what is flashing?
Just so you and I are on the same page, I think the end result is going to have to be a authorized Viking repair person to come out and repair this situation for us.
Are they blinking in some type of order like a code or just randomly
there are only two things that could cause this issue, a bad burner or a bad board. Since you were able to reset the board, I would be leaning to have to have a new burner installed. Most likely a sensor has just gone bad on the one burner not working.
Im affraid that the repair price should run anywhere between a few hundred and 7 or 8 hundred to repair the entire unit.