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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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The burners on the Viking induction stove top not working

Customer Question

The burners on the Viking induction stove top not working
Submitted: 9 months ago.
Category: Appliance
Expert:  Rick replied 9 months ago.

Hello my name is***** will assist you this evening. To start things off I will need to ask you a few questions. 1) I will need you to provide me with the model number of your stove. 2. Is it just one burner or a combination or all burners you are having a issue with?

Customer: replied 9 months ago.
Combo of all
Expert:  Rick replied 9 months ago.

Can you please take a picture of the entire tag, also can you tell me what you have tried so far.

Customer: replied 9 months ago.
Can't find the tag moving pans around
Customer: replied 9 months ago.
Only middle back and front left work
Expert:  Rick replied 9 months ago.

If you are not getting any kind of connection with a pan on all burners, it leads us to the main control for the burners. the first step is to remove power from the unit. Goto your cicuit breaker and turn it off for 5 minutes, then flip the breaker back and retest the cooktop area. Hopefully the circuit board which works like a computer just needs to be rebooted. I will wait to hear back on your results.

Customer: replied 9 months ago.
I am going out and will try tomorrow
Customer: replied 9 months ago.
Thank you will contact you tomorrow
Expert:  Rick replied 9 months ago.

I will be on most of the morning, but afternoon will be a bit busy. I look forward to hearing from you. We work on the honor system here, so if the repair does work for you please come back to the website so you can leave a positive rating for me.

Customer: replied 9 months ago.
Absolutely thank you
Expert:  Rick replied 9 months ago.

Have a good evening.

Customer: replied 9 months ago.
You too
Customer: replied 9 months ago.
Try your suggestion lights flashing only three burners working
Customer: replied 9 months ago.
Serial number
Expert:  Rick replied 9 months ago.

So three of the four burners are working now?

Customer: replied 9 months ago.
but lights flashing on stove top
Expert:  Rick replied 9 months ago.

Can you tell me what is flashing?

Just so you and I are on the same page, I think the end result is going to have to be a authorized Viking repair person to come out and repair this situation for us.

Customer: replied 9 months ago.
Front lights
Expert:  Rick replied 9 months ago.

Are they blinking in some type of order like a code or just randomly

Customer: replied 9 months ago.
Order like a pulse
Expert:  Rick replied 9 months ago.

there are only two things that could cause this issue, a bad burner or a bad board. Since you were able to reset the board, I would be leaning to have to have a new burner installed. Most likely a sensor has just gone bad on the one burner not working.

Customer: replied 9 months ago.
Is it expensive
Expert:  Rick replied 9 months ago.

Im affraid that the repair price should run anywhere between a few hundred and 7 or 8 hundred to repair the entire unit.

Customer: replied 9 months ago.
Yikes thanks for your help