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Have you taken the front panel off?
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Do you still need help with this?
Are all the shock supports and top springs in place? Also all the shipping bolts are out correct?
Okay, It is possible Suspension Rod (Shocks) could be bad. But first we need to look to make sure a piece of clothing didn't get in between the inner and out tub. You will need to remove the tub cover to be able to look down between the two tubs for clothing.
I am sending you a video on how to replace the tub cover. That will show you how to remove the tub cover so you can look for a piece of cloths. Also look to see if you see one of the four tub straps might be broken. They are on top of the washer.
If you don't find anything between the tubs or no broken tub strap you will need to replaced the Suspension Rod (shocks).
You will need 2 blue and 2 red Suspension Rod . (2)WH16X10158 (2)WH16X10159.
Here is the video. www.youtube.com/watch?v=KMzSJE8REp0
I will check in tomorrow morning if your still needing help.
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Just checking to see if you had the chance to fix your washer?