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John, Home Appliance Technician
Category: Appliance
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Experience:  Appliance repair business owner for over 43 years.
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My Maytag MDB6769PAS will not drain. Purchased May 2012. Is

Customer Question

My Maytag MDB6769PAS will not drain. Purchased May 2012.
Is there a diagram to show me what I need to clean out?
Submitted: 11 months ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 11 months ago.

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

What are you wanting to clean out? the spray arms ,the pumps the water valve.

Customer: replied 11 months ago.
I don't know. That is why I am asking you.
Customer: replied 11 months ago.
There is water sitting in the bottom of the dishwasher that does not drain out
Customer: replied 11 months ago.
I siphon it out each time I use the dishwasher
Expert:  Whrlp Master Tech replied 11 months ago.

ok and if you press cancel once and close the door will the drain pump even come on?

Customer: replied 11 months ago.
I don't know and I am not home
Customer: replied 11 months ago.
Shouldn't there be something to clean out for a drain or hose?
Expert:  Whrlp Master Tech replied 11 months ago.

you could remove the lower spray arm and the top of the pump to clean the interior of the circulating pump ,and you can remove the drain hose and run a wire through it to see if it is clogged or restricted an any way.

but first you need to be able to tell me if the drain pump even runs or not.

If it is not running no need to take the circulation pump top apart.

Customer: replied 11 months ago.
It sounds like the drain pump works
Expert:  Whrlp Master Tech replied 11 months ago.

ok and you get no water to drain out at all ?

does the dishwasher drain into a disposal?

If it does has the disposal recently been replaced?

Customer: replied 11 months ago.
About 4 quarts of water remain in the tub each time. It is not enough to flow out when the door opens.
I don't know if any drains or not.
Yes it drains into a disposal, but no changes there since it was initially installed.
Expert:  Whrlp Master Tech replied 11 months ago.

ok if it drains into a disposal if you press cancel once it should go into a drain mode and if it is draining at all you can look down inside the disposal and see if it is draining or you should be able to hear it draining water into the disposal also.

If the drain pump IS running it could be a restriction in the drain line or even the nipple in the disposal were the drain line attaches to the disposal .

So lets remove the drain line from the disposal .look in the nipple to see if it is clogged.and then put the drain hose into a bucket and press cancel once to see if it will drain into the bucket.

if nothing drains into the bucket try blowing back into the hose and see if you heard the bubbles in the water in the sump or not .

Let me know.

Customer: replied 11 months ago.
Thank you
Expert:  Whrlp Master Tech replied 11 months ago.

Is this something that you can do right now?