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Hello from our service,
My name is***** am so happy to help you today.
I would like to say that we are also on the honors system. I in good faith am going to do my utmost to ensure your satisfaction. Please before rating me, make sure that I have answered all your questions.
Can I get the complete model number of the unit please?
Do you still need help?
I do not know a Rebecca, Do you still need help though?
Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! If the ice is getting frozen okay, either the temperature inside the freezer is too warm and not closing the thermostat or the ice maker is faulty. The freezer temperature must be below 10* F for the ice maker to cycle correctly.
May I please have your model number so I am able to provide you with accurate, model specific information?