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Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 9226
Experience:  30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
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I have a Frigidaire Gallery refrigerator with ice/water

Customer Question

I have a Frigidaire Gallery refrigerator with ice/water dispenser. Water flows fine but the lever on the dispenser will not stop the flow of water when pressure is released...therefore water pours onto the floor. It stops after numbers hits against it. I cannot find this problem and answer in my manual.
Submitted: 9 months ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 9 months ago.

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

Can I please have the Full model number of the unit to better assist you ?

And###-##-####is not a model number

Customer: replied 9 months ago.
where would I find the model number? I looked everywhere and on the booklet when i gave you that number.
Customer: replied 9 months ago.
After seeing your fees on my credit card statement, I called your number. The fellow on the phone was difficult to hear as he was with many others also answering calls. He has directed me to login and says your answer is there. It is not...now that I have logged in and I see now that your note was written on Feb 16 re: a model number. I did not receive any help from you on the 16th and quite obviously you are not online now to answer me now. I would like the $28 to be returned to me. i will take my chances with another serviceman !! You guys are ridiculous !!!
Expert:  Whrlp Master Tech replied 9 months ago.

open the fresh food section door the model /serial number tag should be on the interior wall

Customer: replied 9 months ago.
jsi 26 ?
Expert:  Whrlp Master Tech replied 9 months ago.

you never received any help from me because you never replied back to give me a model number until 6 min ago.

How do you expect me to give you an answer if you never even tell me the model number of the appliance your question is on?

And Jsi26 is not a model number either

Customer: replied 9 months ago.
or LGUS2642LP2
Customer: replied 9 months ago.
I did not realize i would be chatting with you on the 16th when I sent the question...thought it was coming via e mail !!!
Expert:  Whrlp Master Tech replied 9 months ago.

Great yes LGUS2642LP2 is the model number.

So your saying that you have to hit the pressure pad to get the chilled water to stop correct?

And does the same thing happen to the ice cubes if you call for ice.

No we only converse on this web site with customers.

Customer: replied 9 months ago.
The ice cubes do stop when the pressure is released. The water continues flowing....and whether it stops on its own...or when I hit it several times, is questionable. I just know I wont' chance it again. For awhile, it happened occasionally...and I thought 'user error' or something, but now is just about every time. I don't trust it. The way I receive water now is to get ice and let it thaw !!!
Expert:  Whrlp Master Tech replied 9 months ago.

ok that was going to be my next question if you were 100% sure it has anything to do with hitting the pad.

I suspect it is not a pad issue ,because the same pad is used for ice cubes also.

Are you on a well ? or have a reverse osmosis water filter system?

Customer: replied 9 months ago.
neither of those
Expert:  Whrlp Master Tech replied 9 months ago.

ok so just a city water connection with constant water pressure to the home?

Customer: replied 9 months ago.
Expert:  Whrlp Master Tech replied 9 months ago.

ok I suspect that your issue is a weak solenoid on the dual water inlet valve and that it is slow at closing .

And thus it gives you water until it fully closes.

This would be a issue where the dual water inlet valve assembly in the rear of the unit will need to be replaced.

The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau.
They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year!
They are the only company to allow returns on installed parts for a refund and offer a FULL ONE YEAR WARRANTY!

http://www.repairclinic.com/PartDetail/Water-Inlet-Valve/242252702/2692163?rcaid=1000070

This link also has a video on replacing the water valve assembly in the rear of the unit.

This can be replaced with basic hand tools. If you have any questions just reply back.

Customer: replied 9 months ago.
Many thanks !
Expert:  Whrlp Master Tech replied 9 months ago.

No problem at all always glad to assist you any time.

If you need me again for any other issues you can request me Whrlp Master Tech.

And Even after you rate me Today if you have a question just reply back to me,
I will still assist you, no extra charges .
But rating me is the ONLY way I get paid for my time.

Thank you in advance.

Expert:  Whrlp Master Tech replied 9 months ago.

You need to rate me for me to get paid ,that is the ONLY way I get paid for my time.

This is not a free web site .

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