How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Joel Swenson Your Own Question
Joel Swenson
Joel Swenson,
Category: Appliance
Satisfied Customers: 2805
Experience:  Owner at Scott's Appliance Repair
89799402
Type Your Appliance Question Here...
Joel Swenson is online now
A new question is answered every 9 seconds

Kenmore He3 washer delay feature does not work. display

Customer Question

Kenmore He3 washer delay feature does not work. display reads dL It beeps and then flashes "F"
Submitted: 1 year ago.
Category: Appliance
Expert:  Joel Swenson replied 1 year ago.

Hello, I'm Joel thank you for using JA! If you have been waiting a while
I apologize as I try to help as many customers as possible in a timely manner.

Give me just a minute and I will be right with you I am working on your answer now please be patient as I may have to look up part numbers and or refer the service manual to give you the most informative answer possible depending on your question.

Keep in mind we are on the honor system for our time so I ask that you take the time to give me a rating by clicking on the 5 star rating system before you leave today it will be available for you to click on once I have answered your request. Thank you.

Expert:  Joel Swenson replied 1 year ago.

that error code means there has been a door lock the computer has tried to unlock the door 6 times and it will not unlock, now if the door is unlocked then the main board is corrupted.

First try unplugging the washer for a few minutes and plug it back up and press cancel to see if the error clears and the door unlocks, if not manually unlock the door:

1. Remove the lower panel under the door by loosening the three screws under the bottom edge on the front of the washer. HINT: If you prop up the front feet of the washer with some small blocks of wood, this will make access to the screws much easier.

2. With the screws removed, the lower panel should drop down then come off. If the panel sticks, a light tap on either side will knock it loose.

3. Reach your hand up inside the washer behind the front casing on the right-hand side. This is where the door latch assembly is located.

4. At the bottom of the door latch assembly is a small pull tab. This is the manual release for the door. Pull the tab straight down and the door will come open.

after getting the door open try to run the washer, it may be fine , if you keep having this issue the door lock assembly will have to be replaced.

We are on the honor system for our time so I Kindly ask you to rate my service BEFORE YOU LEAVE TODAY by clicking 3 or better on the STAR RATING SYSTEM at the top of your page.

This will also allow you to get directly back to me for FREE follow up questions.

TIPS are not expected but are GREATLY APPRECIATED!

Thank you!

Expert:  Joel Swenson replied 1 year ago.

I see this question is still open, If there is nothing else I can do for you concerning this

issue would you please rate my service by choosing a star at the top of the page so that I

can put this question on my completed list. Thank you for your immediate attention in taking

care of this.

If you feel there is a reason you should not give me a rating please let me know.

Related Appliance Questions