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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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My washer (whirpool gives a 5d message and it won't run, I

Customer Question

my washer (whirpool gives a 5d message and it won`t run
JA: Sometimes appliance issues that that you think will be really complicated end up being easy to fix. The Appliance Technician I'm going to connect you with knows all the tricks and shortcuts. Tell me a bit more about what's going on so we can help you best.
Customer: I can`t get it to open or run and the message says 5d
JA: Is there anything else important you think the Appliance Technician should know?
Customer: i can`t think of any
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Appliance Technician about your situation and then connect you two.
Submitted: 11 months ago.
Category: Appliance
Expert:  Joel Swenson replied 11 months ago.

can you give me the model number of the washer so I can be of assistance, thanks.

Expert:  Chas replied 11 months ago.

Hello from our service,

My name is***** am so happy to help you today.

I would like to say that we are also on the honors system. I in good faith am going to do my utmost to ensure your satisfaction. Please before rating me, make sure that I have answered all your questions.

Can I get the complete model number of the unit please?

Expert:  Whrlp Master Tech replied 11 months ago.

I see the last person has opted out of your question!

My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

Can I please have the Full model number of the unit to better assist you ?
Sd is a error code for suds,

What type of detergent do you use? HE or none HE type

How much detergent per load to you use?

And have you ever used a store bought washer cleaner in the unit?