Need Appliance Repair Help? Ask a Technician for Answers ASAP
Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond sometimes I get your replies late so there may be a delay in my response.
Have you tried to unplug it for a minute and plug it back in, also is the door latch working and when you say both went out are these two different units?
Ok unplug the units for 15 full minutes that will hard reset everything. See what happens. Let me know.