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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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My Sears 2006 Kenmore washer bucket is not operating. The

Customer Question

Hi,
My Sears 2006 Kenmore washer bucket is not operating.
The machine filled with water though. But nothing from there.
I have moved it and had to replace screws in the back panel after pulling it out of storage. It has sat for two years. It worked great before then. Flawlessly.
I'm thinking pussibly clutch? Solenoid? Don' really know.
Submitted: 1 year ago.
Category: Appliance
Expert:  Chas replied 1 year ago.

Hello from our service,

My name is***** am so happy to help you today.

I would like to say that we are also on the honors system. I in good faith am going to do my utmost to ensure your satisfaction. Please before rating me, make sure that I have answered all your questions.

DO you hear anything running after it fills?

Customer: replied 1 year ago.
Morning Chas,No
Customer: replied 1 year ago.
You there?
Expert:  Chas replied 1 year ago.

Yes I am, had a small problem, can I get teh model number please?

Customer: replied 1 year ago.
I know how that is
Where do I find it?
All I see is what looks like the cover part number #8566655
Expert:  Chas replied 1 year ago.

The model number should be near the hinge area of the machine, you may need to lower the lid a little to see it.

Customer: replied 1 year ago.
No to the phone call
I cant afford.
Out of money.
Expert:  Chas replied 1 year ago.

Ignore the phone call, just get teh model number?

Customer: replied 1 year ago.
Please tell me where to look
Expert:  Chas replied 1 year ago.

The model number should be near the hinge area of the machine, you may need to lower the lid a little to see it.

Customer: replied 1 year ago.
I found this on the bottom side of the lid SM9711569
Expert:  Chas replied 1 year ago.

It will be on the back side of the opening the model number

Customer: replied 1 year ago.
Thats not clear can you read your response
Customer: replied 1 year ago.
Which opening.
Is there a plate? On the bottom of machine or inside the back cover?
Customer: replied 1 year ago.
Chas I know this is a tough one. Your very close. You could find the washer model with all that I've given.
I do need an answer quickly. I don't want to have to give a bad rating.
Expert:  Chas replied 1 year ago.

You need to look on the opening of the machine between the 2 hinges, you may need to lower the lid a bit to see it?

Customer: replied 1 year ago.
Hello!
Expert:  Chas replied 1 year ago.

Hello Back, are you not seeing my requests?

Customer: replied 1 year ago.
I was able to get better service in my bum f**k country. I get a local appliance expert to look at it now.Thanks for nothing.
Expert:  Chas replied 1 year ago.

Your attitude leaves a lot to be desired, I was trying to help, however you could not understand my directions for the information I needed, have a nice week..