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John, Home Appliance Technician
Category: Appliance
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Experience:  Appliance repair business owner for over 43 years.
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What is the meaning of Accetor Ice? the Light is on and I

Customer Question

What is the meaning of Accetor Ice? the Light is on green and I cannot turn it off. My ice machine isnt producing any ice. I cleaned it recently and There no indication it needs cleaning. Please advise. Thanks so much.
Submitted: 9 months ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 9 months ago.

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

Can I please have the Full model number of the unit to better assist you ?

Expert:  Whrlp Master Tech replied 9 months ago.

the model /serial tag is normally on the right side interior fresh food wall near the top.

Customer: replied 9 months ago.
this is an ice machine.
not
fridge.
Expert:  Whrlp Master Tech replied 9 months ago.

ok all Kenmore model numbers are 10 digits long and look like this 123 .(###) ###-####/p>

Customer: replied 9 months ago.
I'm not sure but I think I'm calling for help. I figured out the accetor is really accelerate the ice. it's just not working. thanks.
Expert:  Whrlp Master Tech replied 9 months ago.

Ok a service call will run you around $100.

This is a lot cheaper .all you need to do is open the icemaker door and look on the inside of the unit for the model number ,but it is up to you!

Customer: replied 9 months ago.
there is no number like your asking about. the serial K10351578
model is(###) ###-####this is located inside on a big sticker.
Customer: replied 9 months ago.
it's a free standing ice machine
Expert:  Whrlp Master Tech replied 9 months ago.

And this is a Kenmore unit and the is not other numbers in front of the(###) ###-####

Customer: replied 9 months ago.
no other numbers. but if
we can't resolve , can you not charge me the fee?
Expert:  Whrlp Master Tech replied 9 months ago.

is this a Kenmore product?

Expert:  Whrlp Master Tech replied 9 months ago.

And it says model number in front of the(###) ###-####

Expert:  Whrlp Master Tech replied 9 months ago.

And are you in the U.S.?

Customer: replied 9 months ago.
I'm in us.
Expert:  Whrlp Master Tech replied 9 months ago.

ok and does it says model number in front of the(###) ###-####

Customer: replied 9 months ago.
I'm better I think calling a service tech. please don't charge the full
amount bc we have not even gotten to the model. thanks for your help.
Expert:  Whrlp Master Tech replied 9 months ago.

ok good luck !