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Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! Do you see any issues with the broil element, like burn marks or damaged areas? Do you have a meter to test voltage with?
The broil element only comes on at the very start of the bake cycle then the lower bake element cycles on and off to maintain the heat. If you turn the oven to bake and feel the broil element, does it get warm at all? Does the oven take a long time to come up to temperature when used to bake?
The lower one is under the floor on that model. There is nothing he could have unprogrammed. Did the broil element get warm?
Normal time to preheat is about 20-30 minutes.
Okay, so the element is not likely faulty. The oven control is most likely at fault, specifically the broil relay. The only way to know for sure is to test it, but with no meter, there is no way to test. I would recommend replacing the oven control. Would you like a link to that part and instructions for replacing it?
Well, the oven would need to be pulled from the cabinet to be able to remove the top access panel (number 2B in the diagram at the link below). The oven control is shown as number 20, retailing for about $235. So, I would estimate repair cost around $350-400.
Sure, you would save all labor costs! It would only cost you the price of the part! If you turn the breaker off, the oven can be safely removed from the wall and the oven control has four screws and a few wire plugs is all, it is very easy to replace!
The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau. They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year! They are the only company to allow returns on installed parts for a refund and offer a FULL ONE YEAR WARRANTY!