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Ask Joel Swenson Your Own Question
Joel Swenson
Joel Swenson,
Category: Appliance
Satisfied Customers: 2365
Experience:  Owner at Scott's Appliance Repair
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The door lock release on my affinity front load washer.

Customer Question

the door lock release on my affinity front load washer. everything was working fine. i put in a light comforter last night before going to bed and this morning the door lock won't release
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Submitted: 1 year ago.
Category: Appliance
Expert:  Joel Swenson replied 1 year ago.

The first thing to try is to push in on the door a little and see if it will unlock. It may be in a bind.

There is a door lock solenoid you might hear click. If that does not work try unplugging the washer for 10 minutes and plugging it back in it may reset the door lock, if not and there is no water in the tub then the door lock as failed and it will have to be replaced. On that model there is not manual door lock release and no code that will make it release either, so if you want to open the door you will have to just yank on it real hard to open it and replace the door lock. If there is water in the unit the computer will not allow the door to open, apparently the pump is not pumping out the water if this is the case, try cleaning out the pump trap if that does not work then the pump will need to be replaced for the machine to work correctly, but like I said that is only if the tub is full of water.

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Expert:  Joel Swenson replied 1 year ago.

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Expert:  Joel Swenson replied 1 year ago.

I see this question is still open, If there is nothing else I can do for you concerning this

issue would you please rate my service by choosing a star at the top of the page so that I

can put this question on my completed list. Thank you for your immediate attention in taking

care of this.

If you feel there is a reason you should not give me a rating please let me know.