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You either have a bad thermister or bad board. You can check the resistance of the thermister in the freezer with an ohm meter. 10K ohms at 32 degrees or 22500 ohms at 0 degrees. If that is good replace the control board.
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It is on the back wall of the freezer in the upper right corner.
No that is not normal, have you tried to unplug the unit for a full minute to reset it completely?