How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
12064207
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

My top drawer of the dishwasher is tuck. stuck
, It

Customer Question

My top drawer of the dishwasher is tuck. stuck
JA: I'll do all I can to help. Tell me a bit more about what's going on so we can help you best.

JA: Sometimes appliance issues that that you think will be really complicated end up being easy to fix. The Appliance Technician I'm going to connect you with knows all the tricks and shortcuts. Is there anything else important you think the Appliance Technician should know?
Customer: It made a few sounds like It was on so my husband turned it on to run a cycle and now it won't open properly and it can't be turned on. The bottom drawer seems to be working fine\
JA: OK. Got it. I'm sending you to a secure page on JustAnswer so you can place the $5 fully-refundable deposit now. While you're filling out that form, I'll tell the Appliance Technician about your situation and then connect you two.
Submitted: 1 year ago.
Category: Appliance
Expert:  Appliance Guru replied 1 year ago.

Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond sometimes I get your replies late so there may be a delay in my response.

IS there dishes in the unit?

Customer: replied 1 year ago.
No, we have removed the dishes from the unit- it's only the top drawer that is stuck
Expert:  Appliance Guru replied 1 year ago.

The lid lock motors may have gotten stuck down, have you tried to start it again and cancel the cycle?