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John, Home Appliance Technician
Category: Appliance
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Experience:  Appliance repair business owner for over 43 years.
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Samsung RSG257AARSXAA fridge not cooling, freezer not

Customer Question

Samsung RSG257AARSXAA fridge not cooling, freezer not freezing
Submitted: 11 months ago.
Category: Appliance
Expert:  Jamie_2013 replied 11 months ago.

Anything displaying?

Customer: replied 11 months ago.
I I
I
Customer: replied 11 months ago.
This will not work because I cannot accurately type the code. The code is 13, 9, 10 and then either 6 or 2. So i know its Freezer Defrost Error. Freezer Sensor, Refrigerator sensor or CoolSelect ZoneTM Sensor
Customer: replied 11 months ago.
I I
I
Customer: replied 11 months ago.
When I type the code segment configuration it moves when I 'Send'
Expert:  Jamie_2013 replied 11 months ago.

can you attach a picture?

Customer: replied 11 months ago.
The fridge/freezer are now working but the display code was several segments: freezer defrost error, freezer sensor, freezer defrost error… Now it is just " I " , #2: Refrigerator Sensor. Are you going to tell me how to replace this inexpensive part myself, or just tell me I need to replace the sensor and call a technician? I am handy and have repaired many appliances in my rentals so I used your site in order to make the repair myself.
Expert:  Appliance Guru replied 11 months ago.

I am a different tech can you remove the rear panel in the refrigerator?

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