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Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 19149
Experience:  Highly accurate diagnostician with over 30 years experience!
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You just repaired our refrigerator and the temperature will

Customer Question

You just repaired our refrigerator and the temperature will not go below 69 in the refrigerator and freezer. Any suggestions since I can't get a repairman until next week
Submitted: 10 months ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 10 months ago.

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

Can I please have the Full model number of the unit to better assist you ?
What was just done to the unit?

And how long was it not cooling before it was just fixed?

and youb are aware that after you set the desired temperature that the display will revert back to the units actual temperature and then that temperature will cool down to the set temperature inside the unit?

Customer: replied 10 months ago.
It is model #215420NRF. A new condenser fan motor, sub motor and a sub board were replaced. I thought the temperature would change after we reset it but that is not happening Only long enough to get the parts. Hope this helps
Expert:  Whrlp Master Tech replied 10 months ago.

ok this (215420NRF) is NOT a GE model number

Customer: replied 10 months ago.
How about 21S420NRF
Expert:  Whrlp Master Tech replied 10 months ago.

Are you in the U.S?

Customer: replied 10 months ago.
Californis
Expert:  Whrlp Master Tech replied 10 months ago.

ok the model number should be on the interior fresh food wall near the top .

Customer: replied 10 months ago.
It is a GE Monogram Z1S420. Does that help?
Expert:  Whrlp Master Tech replied 10 months ago.

it helps some ,but a FULL model number will have three more letters on the end of it .

The Z1S420 give me 22 different models to choose from .

I would like to narrow it down a bit more.

Customer: replied 10 months ago.
NRF. Hopefully that will help
Expert:  Whrlp Master Tech replied 10 months ago.

Ok that is it ZIS420NRF

Now I also see they your first post says (You just repaired our refrigerator) .

do you think that you are talking to a service company that did the repair .or did you just mean that YOU just repaired the unit?

Customer: replied 10 months ago.
A Sear's technician did the work
Expert:  Whrlp Master Tech replied 10 months ago.

Ok this is NOT Sears !!

You are on the Web site just answer where you pay to have your questions answered .

That is why you were asked to set a value on your questions ,and was asked for your payment type.

Customer: replied 10 months ago.
Apparently you can't help me.
Expert:  Whrlp Master Tech replied 10 months ago.

Not if you thought you were talking to SEARS no .

Customer: replied 10 months ago.
I didn't know who I was talking to. The Seat's repair service gave your site as someone to contact for help
Expert:  Kelly replied 9 months ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! If the compressor up top is running, then you have a sealed system problem. However, I suspect you will find the compressor is not running, likely indicating that the electronic control has issues. Can you tell if the compressor is running?

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