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Can you tell me who makes the washer?
Right under the door should be a access panel. You might need to us a 2X4 and tilt it back where you can get to the 2-3 screw to remove it. When you get that off let me know.
sorry I do not call.
If you want someone to call you. You can request it. But they charge more for calls I believe.
Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! The door will not unlock if all of the water has not drained from the machine. If this is a new install, the pump filter is not likely to be plugged, so I would suspect an issue with the way the drain hose is plumbed in if there is indeed water that has not drained. Let me know if you find water in the tub, please.