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Hello, does the washer fill up? Are the hoses reversed hot & cold? Are both hot & cold on? It sounds like a water valve issue. You do not have flood safe hoses installed do you?
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Water valve @ the wall are on and both have good pressure to the unit?
I would verify the pressure to the machine is good and also that the screens on the washers valve are clear/free from any debris.
Next the machine would need to be taken apart. You could have a loose connection somewhere or the board is bad. If the connections all look good, the board is the only thing left that would cause this.
You may ask them to send at least a board with the technician so he does not need to make two trips.
Turn the water off and place the hose into a bucket.
Turn the water off at the wall. Remove the hoses from the back of the washer. Place hoses into a bucket verify that each has good flow. That will at least rule that possibility out.
Perfect. Unfortunately, that would indicate a loose connection or a control issue.
You need a part or have a loose connection. It quite possibly could have been a water issue. Unfortunately it is not.