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Hello, this indicates a faulty or stuck door lock assembly. Try unplugging the unit for 5 minutes and waiting another 5 after it's been plugged in. If it doesn't reset, the lock will need to be replaced. You can get inside and manually unlock the door from the top. Unplug the machine and remove the top. Reach down to the lock and pull down on the small loop on the end of the lock the door will open. You may be able to access the lock from the front if your bottom panel comes off.
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