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Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 14382
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
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I over boiled water in a pot and it went dry and then shut

Customer Question

I over boiled water in a pot and it went dry and then shut itself off on my Kitchen Aide KICU500XBL induction cook top.
Now it won't turn on. I have tried holding the reset button for 10 seconds and switching the power on and off several times.
A technician has just replaced two major circuit boards; the one in the middle near the back of the unit where power comes in and the main control circuit board where you turn it on and off and set cooking levels.
HELP!!!
Submitted: 1 year ago.
Category: Appliance
Expert:  Appliance Guru replied 1 year ago.

Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond sometimes I get your replies late so there may be a delay in my response.

What does the unit do?

Customer: replied 1 year ago.
See my initial comments.
Expert:  Appliance Guru replied 1 year ago.

If the unit will not turn on and the boards have been replaced the touchpad on the actual glass top was damaged which can happen if you had a big spill over, high voltage can short out the low voltage touchpad very quickly. You will need this part to get that working again.

Part #

W10328516

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