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When you say the ice is in pieces, like kind of hollow?
What is your model number?
If you need to keep reseting the unit, then you will need a new one, easy to replace only one screw hold it in.
The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau. They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year! They are the only company to allow returns on installed parts for a refund and offer a FULL ONE YEAR WARRANTY!
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