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Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond sometimes I get your replies late so there may be a delay in my response.
If there is no water and no ice you either have a supply line issue, bad filter or there is something plugged in the filter housing. The filter housing has a check valve in it and can get stuff in it causing a blockage which sounds like it could be the issue here.
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Sorry about that the site does stuff that is out of my control, if you need anything else let me know.