How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
12064207
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

We have a Bosch Axxis WTA3551OUS and it has lost heating

Customer Question

We have a Bosch Axxis WTA3551OUS and it has lost heating enough to dry clothing.
Submitted: 10 months ago.
Category: Appliance
Expert:  Appliance Guru replied 10 months ago.

Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond sometimes I get your replies late so there may be a delay in my response.

Is the unit heating at all?

Customer: replied 10 months ago.
it heats some but not sufficient to dry clothes.
Customer: replied 10 months ago.
I hoped that there was a heating unit that I could buy with instructions on how to install and do this myself. Is this possible?
Expert:  Appliance Guru replied 10 months ago.

If it is heating some it is likely overheating, have you disconnected the vent from the back of the unit to see if it dries normally for that cycle?