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Hello and thankyou for using this service!
I am sorry to hear about the problem you are having with your washer
Let's work together to find out what is wrong :)\
Can you give me a little more info on your problem. I don"t understand why the tech would replace a themistor for this kind of problem.
Is the problem that the cup is just filled up or is the water coming out the front of the washer dispenser?