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Hello from JA My name is Woody. I will be glad to assist you today. I have been servicing ALL Major Brands of Appliances for 35 Years, and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.
Can I please have the Full model number of the unit to better assist you ? We have no way of seeing what you were looking at before posting on this website .
And the door has no locking mechanism on it .
So it is either something blocking it or it is frozen in place.
This is one of the faults with the pullout freezer drawer units.
If the drain line gets frozen ,and then it freezes the drawer in place.
And if you can not open the door after 30 hours, if the door was closed that is not enough time to though out the ice in the freezr
It is well insulated and will take days to defrost.
are you able to get the drawer to even move a bit?
Yes the only thing you can do is wait ,if you can not get the door open even an inch there is no way to add heat.
And the freezer does have a defrost cycle but it is not mechanical it is all done via electronic control .
So you have no way to advance the unit in to a defrost mode.