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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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I'm having the same problem as indicated in this article.

Customer Question

I'm having the same problem as indicated in this article. Freezer door feels locked shut. I have had it shut off for 30 plus hours and still no movement. What was the resolution to the above issue of two years ago?
JA: Thanks. Can you give me any more details about your issue?
Customer: GE Monagram Ref/freezer...frez door won't open powered off almont 2 days ago and still stuck
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Submitted: 10 months ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 10 months ago.

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

Can I please have the Full model number of the unit to better assist you ?
We have no way of seeing what you were looking at before posting on this website .

And the door has no locking mechanism on it .

So it is either something blocking it or it is frozen in place.

Customer: replied 10 months ago.
model number is
ZICS360NMR
Expert:  Whrlp Master Tech replied 10 months ago.

Thank you!

This is one of the faults with the pullout freezer drawer units.

If the drain line gets frozen ,and then it freezes the drawer in place.

And if you can not open the door after 30 hours, if the door was closed that is not enough time to though out the ice in the freezr

It is well insulated and will take days to defrost.

Expert:  Whrlp Master Tech replied 10 months ago.

are you able to get the drawer to even move a bit?

Customer: replied 10 months ago.
YOU ARE SAYING THERE IS NO OTHER OPTION BUT CONTINUE TO WAIT. IS THERE ANY LOCATION TO APPLY HEAT TO SPEED THIS DEFROST CYCLE UP?
Expert:  Whrlp Master Tech replied 10 months ago.

Yes the only thing you can do is wait ,if you can not get the door open even an inch there is no way to add heat.

And the freezer does have a defrost cycle but it is not mechanical it is all done via electronic control .

So you have no way to advance the unit in to a defrost mode.

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