Need Appliance Repair Help? Ask a Technician for Answers ASAP
Do you have a model number so I can better assist you? The model is located on a sticker near the ceiling of the refrigerator section.
Also, the first thing you'll need to do is pull everything out of the freezer and remove the lower back panel inside the freezer. Look at the silver evaporator coils behind this panel and are they packed with frost, lightly frosted from top to bottom, some frost on top but not on bottom, not frost at all, etc... ? Also, is the fan above the coils running?
Just post back on this same question when you are with the unit and can get the information I requested. I'll respond if I'm online at that time or contact you as soon as I get the information.