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Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! I suspect there is an issue within the brew unit if you have not seen any leakage. The seals may need to be replaced after 15 years of use. I can send you the service manual, if you'd like.
The full service manual is available for download below.
For that issue, I do believe you will need to remove the unit to get the top access panel removed.