How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 19049
Experience:  Highly accurate diagnostician with over 30 years experience!
11418111
Type Your Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

I have a built in espresso machine. When I make a cup of

Customer Question

Hi,
I have a built in espresso machine. When I make a cup of coffee, the water comes out the hot water spot and the coffee comes out the coffee spout. There is water in the waste basket. The machine is 15 years old.
I have rinsed and descaled several times.
Thanks
Submitted: 10 months ago.
Category: Appliance
Customer: replied 10 months ago.
Model CVA 610?
Expert:  Kelly replied 10 months ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! I suspect there is an issue within the brew unit if you have not seen any leakage. The seals may need to be replaced after 15 years of use. I can send you the service manual, if you'd like.

Customer: replied 10 months ago.
please send a manual. Is it different than the user manual that comes with the machine?
Expert:  Kelly replied 10 months ago.

The full service manual is available for download below.

CLICK HERE

Customer: replied 10 months ago.
Seems like something might be wrong with the water valve? The hot water works but all the eater does not get through the coffee spot. Does the whole unit need to be re,over to take the panel to look at it?
Expert:  Kelly replied 10 months ago.

For that issue, I do believe you will need to remove the unit to get the top access panel removed.