How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Appliance Tech Care Your Own Question
Appliance Tech Care
Appliance Tech Care, Appliance Technician
Category: Appliance
Satisfied Customers: 1335
Experience:  35+ Yrs Experience - 40,000+ 'Real World' Repairs
20893398
Type Your Appliance Question Here...
Appliance Tech Care is online now
A new question is answered every 9 seconds

I have a Whirlpool Cabrio Washer. Water backs up into the

Customer Question

I have a Whirlpool Cabrio Washer. Water backs up into the area where we put the detergent. It backs up when the lid is closed and runs down the front of the machine and into the tub. What can we do?
Submitted: 10 months ago.
Category: Appliance
Expert:  Appliance Tech Care replied 10 months ago.

Hello and thankyou for using this service!

I am sorry to hear about the problem you are having with your washer

Let's work together to find out what is wrong :)

If water is backing up into the dispenser, you have a blockage in the tube leaving the dispenser down into the wash tube. You will need to loft the top of the washer. The dispenser housing is just under the top and you should be able to see what is blocking it.

If you still need clarification on this, please supply me with the complete model number off the label on the machine and I will do my best to help you out further.

We are on the honor system here. Please rate my service by selecting a star at the top of the screen before you leave today. If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.

Thanks for giving me the opportunity to help you out!

Don

Customer: replied 10 months ago.
Excellent service. Question - how do I lift the top of the washer? Do I pry it open? It doesn't just lift up.
Expert:  Appliance Tech Care replied 10 months ago.

I need the model number of your machine. They made quite a few different designs

Look on the backside of the lid opening. Lift the lid half way up and peer under to see the number.

Customer: replied 10 months ago.
I found the clips on front and got the lid open. The dispenser wasn't blocked. I cleaned a little buildup.
Expert:  Appliance Tech Care replied 10 months ago.

Try pouring water down into the dispenser housing and see if it drain down rapidly.

Were you able to get the model number?

Customer: replied 10 months ago.
Model # *****
Water runs smoothly. I ran a clean cycle. Seems ok.
Expert:  Appliance Tech Care replied 10 months ago.

Are you using the detergent in the pods or liquid/powder?

Customer: replied 10 months ago.
We are using powder. (HE). We did another load today ant it backed up again. Water and soap came up into the machine and down the front of the machine.
Expert:  Appliance Tech Care replied 10 months ago.

It is hard for me to figure this out without being there. It seems like it should be a simple problem. If you take the top up and put the normal amount of soap in the cup and then take a pitcher of water and pour it over the soap, does it overflow?

The cup should looklike this : click here

The soap should just flow out the bottom of the cup thru that slot in the bottom.

Expert:  Appliance Tech Care replied 10 months ago.

Were you able to try out the last suggestion on your washer. I am very interested in getting to the bottom of the problem with you.

Don