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John, Home Appliance Technician
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Experience:  Appliance repair business owner for over 43 years.
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I have a Whirlpool Refrigerator Model GD5DHAXVY Serial

Customer Question

I have a Whirlpool Refrigerator Model GD5DHAXVY Serial SW3930687, purchased 10/15/2008.
Returned from trip found temperature in freezer 32F Refrig 48 F. Have made no setting changes. Any suggestions to get back to normal?
Submitted: 10 months ago.
Category: Appliance
Expert:  Tyler Z. replied 10 months ago.

OK so the first thing you'll need to do is pull everything out of the freezer and remove the lower back panel inside the freezer. Look at the silver evaporator coils behind this panel and are they packed with frost, lightly frosted from top to bottom, some frost on top but not on bottom, not frost at all, etc... ? Also, is the fan above the coils running?

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