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Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! If the remote turns the light on and off but won't dim it, the issue is not with the remote but with the receiver. It will probably need to be replaced.
May I please have your model number so I am able to provide you with accurate, model specific information?
That is just for the remote, the receiver is in the fan itself. I will need either the model of the fan as a whole unit or a number from the receiver inside the fan.
It is usually on a small tag on the fan motor, usually on the top so it is out of sight from below.