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Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! Odd that the behavior is exactly opposite of what it should be. Turn breaker off or unplug for at least 1 hour. Any change when plugged back in?
May I please have your model number so I am able to provide you with accurate, model specific information?
Thank you. Does the light come on when the door is opened?
Okay, so that verifies the door switch is working. I would contact a warranty provider, I suspect there is an issue with the electronics in the machine. I am happy to help you look into that, though, if you prefer to do so at your own expense and avoid warranty service.