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Hello, the other three do not respond when you press the buttons to turn them on?
The touch pad is shorted. It's actually a fairly common issue. The touch pad will need to be replaced to fix this issue.
These units are not easy to work on. if you're handy, you can make the repair. Plan for at least 3-4 hours for the repair.
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No quick fix for this issue unfortunately.You will need a new touch pad to solve this issue.
I'll forward your request to customer service.
Customer service may be reached at the link below. You will need to contact them.