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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Kbfc42fss 00 Ser # Qt1254090

Customer Question

Kbfc42fss 00
Ser # *****
Submitted: 10 months ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 10 months ago.

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

if you open the freezer door on the rear interior freezer panel do you see any frost or ice?

And can you hear the freezer Evaporator fan running?

Customer: replied 10 months ago.
No frost or ice
Don't hear a freezer fan
Alarm is loud and everything blinking. Seems like fridge not on
Customer: replied 10 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer: replied 10 months ago.
Over temp alarm had been going off over past week but temps were correct. Then today we tried to vacuum dust off coils and we tried to do diagnostic by holding buttons down
Customer: replied 10 months ago.
Seems that mad everything worse as all alarms going off Don't hear fans and fridge temp too high
Customer: replied 10 months ago.
Hello.
Expert:  Whrlp Master Tech replied 10 months ago.

I noticed your request for a phone call. Unfortunately, that's not something I'm able to do.
I`m an expert that works from my own appliance repair business in a remote location and not in a Just Answer office.
I'm happy to continue corresponding with you here directly on your question page.

And sorry for the delay ,I have several customers at the same time ,Saturday!!

Have you tried turning off the main on /off switch off for 5 minutes to see if it would reboot the control board.

Customer: replied 10 months ago.
Is the main on off switch on top of the fridge?? Or the one on control panel. We are trying to turn off EVERYTHING FOR FI E MNUTES AND WILL KEEP YOU POSTED
Expert:  Whrlp Master Tech replied 10 months ago.

up on top of the unit is the main power shut off switch.